When calls go to voicemail
Calls reach voicemail when you choose it in call handling: after hours, when nobody on your team answers, or from a menu option.
Your greeting
Write a greeting in Call handling, or leave it blank for a standard one with your business name.
In Calls & Messages
Each voicemail shows the caller, a player, a transcript and a short AI-written summary. The transcript usually arrives within a minute. Choose Mark done when it's handled. Your team is notified of new voicemails and missed calls; choose what you receive in your notification settings.
Text back after a missed call
Turn on Text callers after a missed call or voicemail and write the message. It's sent at most once a day to each caller, needs SMS turned on for the number, and US texts need carrier registration (see US texting rules).
Good to know
Summaries are written by AI and can miss details, so listen to the message or read the transcript for anything important.