Turn on Record calls answered by your team in a number's call handling. Callers hear "This call may be recorded" before your team's phones ring.
Recordings appear on the call's page in Calls & Messages, where anyone in your workspace can play them. Calls you place with click-to-call aren't recorded, because the person you call wouldn't hear the notice.
Before you turn it on
Recording laws differ by state and country; some require every party's consent. Check the rules where you and your callers are, and tell your team.
Good to know
- Calls the assistant handles aren't recorded; they have a transcript and summary instead.
- Recordings are kept by our voice provider and streamed to you through RingMind; the file address is never shown in your browser.