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An AI receptionist for home services businesses

RingMind answers your business number while you and your crew are on jobs. It writes down what the customer needs, where they are and how urgent it is, so you can call back prepared.

The Plumbing Receptionist assistant isIn testing — not yet available

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One phone, many kinds of job

Home services businesses share the same problem: the people who could answer the phone are under a sink, on a roof or driving between houses. Calls range from a quote for a deep clean to water coming through a ceiling, and the caller usually wants to know whether someone can come and when.

Which assistant fits your trade

RingMind offers ready-made assistants, called brains, with rules for specific trades. Each one has to pass automatic tests before it's offered, and each page below shows the assistant's live status.

  • Plumbing. The plumbing assistant spots burst pipes, flooding, sewage backup and gas smells, and gives the first safety step.
  • Heating and cooling. The HVAC assistant prioritises no-heat and no-cooling calls and handles carbon monoxide alarms.
  • Electricians, roofers and cleaners. Dedicated assistants for electricians, roofing companies and cleaning companies are in the catalog but not built yet. Until they are, those pages explain how to use the general business receptionist instead.

What every home services assistant does

  • Captures the job: the problem, the address or area, access details, the caller's name and best number, read back before the call ends.
  • Answers from your details: hours, service area, services and any prices you list. Anything it doesn't know becomes a message, not a guess.
  • Marks urgent messages so they're emailed to your team, and shows every message in Calls & Messages, where it can become a task.
  • Books visits if you connect Google Calendar, Calendly or Microsoft Outlook. Without a calendar, it takes a request and says the team will confirm.
  • Transfers callers to up to five people, such as an on-call technician, once a RingMind number is connected.

What it won't do

  • It won't promise an arrival time or quote a price you haven't given it.
  • It won't diagnose the problem or walk callers through repairs, beyond the safety steps built into the trade assistants.
  • It never takes card numbers, and it says it's an AI if asked.
  • It tells anyone describing a life-threatening emergency to call 911.

Setting it up

  1. Choose the assistant for your trade on the AI assistants page, or the general business receptionist.
  2. Fill in your hours, service area, services and emergency policy.
  3. Add common questions to the Knowledge Base, such as the towns you cover or whether estimates are free.
  4. Publish, run the tests and try it in the playground.
  5. Get a RingMind number and connect it. See phone numbers and transfers.

Limits to know

RingMind numbers are US and Canada only, and porting an existing number isn't available yet. The assistant answers every call on its number, day and night; there are no time-of-day rules. It doesn't place outbound calls. If you turn on texting, US numbers need 10DLC registration first. Integrations such as HubSpot are in Beta. Plans are on the pricing page.

Connects with

HubSpot BetaCalendly BetaMicrosoft Teams BetaGoogle Calendar Beta

Questions

Is there one assistant for all home services?

No. RingMind has separate assistants for trades with their own rules, such as plumbing and HVAC. For trades without a built assistant yet, use the general business receptionist and describe your services in its details and knowledge base.

Can it tell an emergency from a routine job?

The plumbing and HVAC assistants are tested on emergency scenarios such as burst pipes, gas smells and no heat. With the general receptionist, urgency depends on what the caller says and the instructions you add, so test it in the playground.

Can customers book a visit directly?

Only when you connect a calendar integration. Otherwise the assistant takes a visit request with the job details and your team confirms the time.

Can it send a technician the job details?

Urgent messages are emailed to your team, and you can post notifications to Microsoft Teams or trigger an n8n workflow. Integrations are in Beta.

Related

An AI receptionist for plumbing companies that knows an emergency

RingMind's plumbing assistant answers while you're under a sink or on the road. It takes down the job, recognises the calls that can't wait, and gives callers the basic safety steps you'd give them yourself.

An AI receptionist for heating and air-conditioning companies

RingMind's HVAC assistant answers calls about repairs, tune-ups and installations, records the system details your technicians need, and treats no-heat and no-cooling calls with the urgency they deserve.

An AI receptionist for electricians and electrical contractors

RingMind can answer your business line while you're working, take down the job and pass urgent calls to your team. The dedicated electrician assistant isn't built yet, so here's what works today.

An AI receptionist for roofing companies

Roofing leads often call once and move on. RingMind can answer, collect the property details and request an inspection for your team to confirm. The dedicated roofing assistant isn't built yet.

An AI receptionist for residential and commercial cleaning companies

RingMind can answer quote and booking calls while your team is out cleaning. It collects the details you need to price the job. The dedicated cleaning assistant isn't built yet.