WhatsApp Business
A WhatsApp Business assistant that replies with your answers
Connect WhatsApp Business to your RingMind number and the same assistant that answers your calls replies to WhatsApp messages. Your team sees every conversation and can step in whenever they want.
How it works
1Connect WhatsApp BusinessLink your RingMind number through Meta's WhatsApp Business sign-up, right from RingMind.
2Turn on messaging for your assistantChoose Answer SMS & WhatsApp on the assistant's page. It replies using your business details and approved knowledge.
3Follow along in ConversationsEach customer's WhatsApp messages, texts and calls sit in one timeline, with assistant and team replies labelled.
Built around WhatsApp's rules
The 24-hour window
After a customer messages you, you and your assistant can reply freely for 24 hours. RingMind checks the window before your team sends a reply.
Approved templates
To message someone first, or after 24 hours, send a text template. Create templates in RingMind, see Meta's review status and send approved ones to a contact.
Pictures customers send
Images and files customers send show up in the conversation.
Step in any time
Open a conversation and choose Take over to stop the assistant replying to that contact's texts and WhatsApp messages while you handle it. Choose Hand back when you're done, and the assistant picks up again.
Things to know first
Good to know
- WhatsApp depends on Meta approving your business and on your account being eligible.
- WhatsApp is set up on your RingMind number. To use a different WhatsApp number, contact support.
- Templates are text only for now: no headers, buttons or media.
- Your team can't send pictures yet, and WhatsApp voice calls aren't handled.
Questions
Can the assistant message customers first on WhatsApp?
Not on its own. WhatsApp only allows business-initiated messages through approved templates, which your team sends from RingMind. Inside the 24-hour window after a customer writes, the assistant replies freely.
Do I need a WhatsApp Business account?
You connect one during setup through Meta's sign-up flow. Meta reviews the business and the number before messages can flow.
What happens when someone on my team takes over?
The assistant stops replying to that contact's texts and WhatsApp messages until you hand the conversation back. Phone calls aren't affected.
Answer WhatsApp the way your business would
One assistant for calls, texts and WhatsApp, with your team a click away from every conversation.
Get early access