Moving a number to RingMind

Moving a number (porting) lets you keep your existing US business number. Only the workspace owner can request it.

What you need

• The number's current provider, the account number and PIN (if it has one).
• The business name, billing phone number and service address exactly as on the current account.
• A signed letter of authorization (LOA) and a recent bill, each as a PDF up to 2 MB.

How it works

1. In Phone Numbers, choose Move a number and fill in the form.
2. RingMind sends the request to our voice provider, who asks your current provider to release the number. Your account number and PIN are deleted from RingMind once it's sent.
3. Progress shows on the same page. Moves usually take one to three weeks; you'll see the expected date when it's confirmed.
4. When it completes, the number appears in Phone Numbers. Choose its assistant and call handling.

Good to know

• The number keeps working with your current provider until the move completes. Don't cancel that service first.
• Details that don't match the current account are the most common reason a request is rejected.
• Moved numbers count toward your plan's number limit.
• Mobile numbers usually can't be moved without changing your carrier plan, and numbers outside the US can't be moved yet.