Call handling, voicemail and outgoing calls

In this guide

Ringing your team and business hours

Sending calls to your phones first, and choosing what happens in and out of hours.

Keypad menu and VIP callers

"Press 1 for sales" menus, and letting important callers ring straight through.

Voicemail and missed calls

Greetings, transcripts and summaries, notifications and texting callers back.

Recording calls

Recording calls your team answers, the notice callers hear and where recordings are.

Calling customers (click-to-call)

Calling from your business number: RingMind rings you, then the customer.

Moving a number to RingMind

Keeping your existing US business number: what you need and how long it takes.

Every RingMind number has its own call handling. Open Phone Numbers and choose Call handling under a number.

The choices

The assistant answers every call, day and night.
Ring my team: up to five phones ring at once; if nobody answers, the assistant takes over, the caller leaves a voicemail, or the call ends.
Depends on business hours: one choice while you're open, another after hours.

Extras

A keypad menu, VIP ring-through, recording calls your team answers and a text back after a missed call.

Elsewhere

Voicemails, recordings and summaries are in Calls & Messages. You can call customers from your business number, and move an existing US number to RingMind.

Updated 2026-11-04. Still stuck? Contact support from your dashboard.