Publishing sends your assistant to our voice provider so it can be tested and answer calls and messages. Nothing you edit reaches callers until you publish.
Publishing for the first time
- Complete every required field in Business details.
- Under 3. Publish, choose Publish assistant.
Only owners and admins can publish. Publishing doesn't answer any calls yet: connect a phone number to the assistant afterwards. See Connecting a number.
Publishing changes
When you change the assistant's details, tools or your Knowledge Base, the page shows Unpublished changes. Choose Publish changes to update the live assistant. When everything is current, the page says when it went live and that it's up to date.
Numbers stay connected when you publish again, so there's nothing to reconnect.
If publishing is blocked
- Required before publishing — fill in the listed fields.
- Choose a plan in Subscription to publish assistants — publishing needs an active plan when online billing is on.
- Your plan includes … published assistants — upgrade your plan, or delete another published assistant.
- Knowledge items don't fit — some approved knowledge was left out because the instructions would be too long. Remove or shorten items, then publish again.
- Last publish failed — the message explains why. Fix it and try again, or contact support.
Deleting an assistant
Delete at the bottom of the page removes the assistant from RingMind and the voice provider. It can't be undone.