Each number is answered by one assistant. One assistant can answer several numbers.
Connecting
- Make sure the assistant is published. Numbers can only be connected to published assistants.
- In Phone Numbers, find the number and choose the assistant in Answer with.
- Save. Calls to the number go to that assistant from the next ring.
You can also pick the assistant when you buy the number.
Switching or disconnecting
Choose a different assistant at any time, or Not connected to stop it answering. A disconnected number stays in your workspace (and on your plan) until you release it.
What follows the number
- Texts and WhatsApp to the number go to the same assistant, if messaging is on for it.
- Transfers use the number as the caller ID, so the people you transfer to see your business number.
After you edit the assistant
Changing the assistant's details, knowledge or tools shows Unpublished changes. Publish again; the number keeps pointing at the assistant, so there's nothing to reconnect.
If it won't connect
- "Publish the assistant before connecting a number to it" — publish first, then retry.
- "The number is still being set up" — wait a minute until it shows Active.
- WhatsApp-only numbers can't take calls — they're for messaging only.