Every assistant that answers calls needs a phone number. You buy numbers inside RingMind; there's nothing to set up with a phone company.
Before you start
- Choose a plan in Subscription. Your plan sets how many numbers your workspace can have; the Phone Numbers page shows how many you've used.
- Publish an assistant if you want the number to answer straight away. You can also buy first and connect later.
- Only the workspace owner can buy. Admins can search and see prices.
Searching
In Phone Numbers, choose:
- Country: the two-letter code, US or CA. Only US and Canadian numbers are offered today.
- Type: Local (a regular number in a city or area code) or Toll-free.
- City or Area code to narrow the results, for example Chicago or 312.
Each result shows the number, its region, the monthly price (plus any one-time charge) and what it supports, such as voice and SMS.
Buying
- Next to the number you want, choose which assistant should answer it, or Don't connect yet.
- Tick I accept the monthly charge.
- Choose Buy.
The number usually becomes active within a minute. While it shows Ordering, RingMind keeps checking with the carrier; if an order fails, the number is freed and doesn't count toward your plan, so you can pick another.
Common questions
Can I choose a vanity number? Search by area code and pick from what's available; specific digit patterns can't be requested.
Can I bring my current number? Not yet. For now, buy a new number for the assistant.
Texting from the number? SMS needs carrier registration in the US. See SMS, WhatsApp and taking over a conversation.