Every assistant follows its industry instructions plus the details you give it. The more accurate these are, the fewer callers it has to send to a message.
The fields
Open the assistant from AI Assistants. Under 1. Business details you'll find:
- Assistant name — the name you see in RingMind.
- Business name, Opening hours and Main services or products — required for every assistant.
- Address or service area, How bookings and messages are handled and Website — optional, but callers often ask.
- Extra fields for your industry. Fields marked * are required before you can publish.
List services one per line. Add prices only if you want the assistant to quote them.
Greeting
The Greeting is the first thing callers hear. You can write {{business_name}} and it's replaced with your business name.
Additional instructions
Use Additional instructions for anything specific to you, for example "Always ask for the job address" or "We don't do same-day appointments." The assistant's safety rules always apply, so instructions can't switch them off. See What assistants won't do.
Checking the result
Open Preview the full instructions to see exactly what the assistant works from: its industry instructions, your details and your approved knowledge.
Good to know
- Members, admins and owners can edit and save. Viewers can see the assistant but not change it.
- Opening hours are read as you write them. Set your workspace Time zone in Settings so business hours and appointment times line up.
- Anything longer, like a full FAQ, belongs in the Knowledge Base.