Everything about payment is handled in Stripe's secure billing page, opened from RingMind.
Opening it
- In Subscription, choose Manage billing.
- Or, in Billing & Usage, choose Payment method & billing details.
Only the workspace owner sees these buttons.
What you can do there
- Change plan to a bigger or smaller one.
- Update your card or other payment details.
- Update billing details, such as your business name and address.
- Cancel your plan.
Invoices
Your invoices are listed on Billing & Usage, with their date, number, amount and status. Choose View to open one.
Cancelling
When you cancel, Subscription shows the date your plan Ends. Before then, think about:
- Numbers — release any you don't need. See Releasing a number.
- Your data — download it from Settings. See Your data and support.
If a payment fails
The owner is notified and Subscription shows a warning. Update your payment method in Manage billing to keep your assistants running.
Common questions
Can an admin manage billing? No. Admins can see usage, but only the owner can change the plan or payment details. To hand over billing, the owner can make someone else an owner in Team.
Agency clients? Plan changes and invoices are handled by the agency.