A usage cap limits how much you can be charged for minutes beyond your plan in a billing period.
Setting a cap
- Open Billing & Usage.
- Under Usage beyond your plan, enter an amount in Monthly cap on overage charges (USD).
- Choose Save cap.
Leave the field empty for no cap. Only the workspace owner can set or change it. The field appears only on plans that bill extra minutes.
What happens at the cap
- Your assistants keep answering. The cap never stops calls.
- You're not charged more than the cap for extra minutes that billing period. The page shows that you've reached it.
- Your plan's own price is charged as usual; the cap only covers extra minutes.
The cap applies to each billing period, so the count starts again with the next period.
Choosing an amount
Look at Billing & Usage over a few periods to see how many extra minutes you usually use, and set the cap a little above that. You can change it at any time.
Good to know
- The cap covers AI minutes only. Phone numbers and your plan are charged separately.
- Messaging has its own daily spend cap. See Turning it on.
- For agency client workspaces, the agency's cap applies.