AI minutes are the time your assistants spend on calls they answer.
How minutes are counted
Each call counts by started minute: a call of 1 minute 10 seconds counts as 2 minutes. Minutes from every call in the billing period are added together.
Texts and WhatsApp messages don't use AI minutes; they're counted separately on Billing & Usage.
Going over your plan
If you use more minutes than your plan includes, the extra minutes are charged at your plan's rate. Billing & Usage shows, under Usage beyond your plan:
- how many minutes you're over so far,
- the rate,
- the total so far.
The total is added to your next invoice as a separate line.
Some plans don't bill extra minutes. If yours doesn't, the page says so.
Keeping costs predictable
- Set a usage cap so extra-minute charges never go above an amount you choose.
- Check Billing & Usage during busy periods.
- If you regularly go over, a bigger plan may work out better. Compare plans in Subscription.
Common questions
Do my assistants stop at the limit? No. They keep answering calls.
Do short calls count? Yes: minutes come from the calls your assistants answer, so even a short call counts as one started minute.
Agency clients? Minutes are shared across the agency and its clients. Each client workspace sees how many of them it used.