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A business phone system built around an AI assistant

RingMind gives your business a phone number that an AI assistant answers, transfers to your team and a shared inbox for calls and messages. It isn't a full office phone system, and this page says where it stops.

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What a small business usually needs from a phone system

A number customers can call, someone to answer, a way to reach the right person, a record of who called, and texts that don't get lost on one person's mobile. Traditional office phone systems add desk phones, extensions and hold music. RingMind covers the first list with an AI assistant on the line. Read more on the business phone page.

What's included

  • A business number. Search for a local or toll-free number in the US or Canada and buy it in the dashboard. See virtual business phone number.
  • An AI assistant that answers. Choose a ready-made assistant on the AI assistants page, add your business details and connect it to the number.
  • Transfers to up to five people on the assistant's list, with your RingMind number as caller ID. See AI call transfer.
  • Messages with name, number, reason and urgency, plus email alerts for urgent ones.
  • Call history with transcripts.
  • Texts and WhatsApp on the same number if you turn them on, answered by the same assistant.
  • One shared inbox where your team sees every caller's calls, texts and WhatsApp messages, replies by text and takes over from the assistant. See AI receptionist vs shared inbox only.
  • Team roles so owners, admins, members and viewers see and do the right things.

What it doesn't do yet

Being clear about this saves you a surprise:

  • No porting. You can't move an existing number to RingMind yet.
  • No outbound calls. The number receives calls; your team can't place calls from RingMind.
  • No plain forwarding. Every call is answered by the assistant first.
  • No time-of-day routing, no extensions and no phone menu. Callers talk to the assistant, which routes them by transfer. Compare this with a menu in AI receptionist vs IVR.
  • No desk phones or softphone app. Transfers ring the people on your list at their own numbers.
  • No call recordings to play back; you get transcripts.
  • US texting needs registration (10DLC for local numbers, verification for toll-free) before texts are reliably delivered. See SMS and WhatsApp.

When it fits

RingMind suits businesses that mostly receive calls and want them answered, sorted and recorded: trades, clinics' front desks, salons, hotels, property managers and offices. If your team spends the day making outbound calls, or you need desk phones and extensions, a traditional phone system is the better choice today.

Getting started

  1. Create a workspace and choose an assistant.
  2. Add your business details and Knowledge Base items.
  3. Publish and test it, then buy a number and connect it. The getting started guide has the steps.

Connect tools such as HubSpot or Microsoft Teams (Beta). Plans set how many numbers and assistants you get; see pricing.

Connects with

HubSpot BetaMicrosoft Teams BetaGoogle Calendar Beta

Questions

Can I make outbound calls from RingMind?

Not yet. RingMind numbers receive calls, which the assistant answers. Your team can reply to customers by SMS or WhatsApp from the inbox.

Can I bring my existing number?

Not yet. Number porting isn't available, so you get a new US or Canada number in the dashboard.

Does it support extensions or a phone menu?

No. Callers speak to the assistant, which answers questions, takes messages and transfers them to up to five people on its list.

Can calls ring my team without the AI answering?

No. Plain forwarding without the assistant isn't available. The assistant answers first and transfers when needed.

Related

A virtual business phone number with an AI assistant on the line

Buy a local or toll-free number in the RingMind dashboard and connect it to your assistant. Every call to it is answered and recorded with a transcript.

AI call transfer that puts callers through to the right person

Your RingMind assistant answers the call, works out who the caller needs and transfers them to one of up to five people on its transfer list.

AI receptionist vs a shared inbox on its own

A shared inbox gives your team one place to read and reply to customer messages. RingMind includes a shared inbox too, with an AI assistant that answers first and hands over to your team.

AI receptionist vs IVR phone menu

An IVR asks callers to press keys or say a menu option to reach the right place. An AI receptionist lets callers say what they need in their own words.