SaaS AI Support Assistant
Planned — not yet availableRingMind SaaS Support Assistant Brain · on the roadmap
For software companies that support customers by phone, chat and messaging. It is meant to answer how-to questions from the product documentation and escalate the rest with context attached.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your help articles imported as approved knowledge, Zendesk or Intercom connected so it can create and check tickets, and your on-call engineer as a transfer target.
What it's planned to handle
Answers product questions for software companies.
- Answers how-to and feature questions from approved help articles
- Collects the account, affected feature and steps to reproduce for bug reports
- Opens or updates a support ticket and gives the customer its reference
- Escalates outages and urgent account issues to the on-call team
What you'd fill in
- Help center articles and product documentation
- Support plans and response expectations by plan
- Where to check current service status
- Which help desk holds your tickets
- Escalation contacts
Questions it's meant for
Rules it would follow
- Never ask for passwords or full payment details.
- Billing changes, refunds and credits go to a person for approval.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Support at the speed customers expect
Software customers ask how-to questions that are already answered in your help center, but they ask by phone, chat and messaging rather than searching. Bug reports arrive without the account or the steps to reproduce, which means a second round of questions before anyone can help.
How the planned SaaS Support Assistant is meant to work
The planned assistant would answer how-to and feature questions from approved help articles, collect the account, affected feature and steps to reproduce for bug reports, open or update a ticket and give the customer its reference, and escalate outages to your on-call team. Billing changes, refunds and credits would always go to a person, and it would never ask for passwords or full payment details. This assistant is planned and not available yet.
Use RingMind for this today
The General Business Receptionist can be a capable first line now:
- Knowledge base: import your help center articles one page at a time and approve the sections, or add them as .md documents (knowledge base help).
- Connected tools: connect Zendesk or Intercom so it can create and check tickets, and Notion if your docs live there.
- Additional instructions: list what to collect for bug reports, where customers check service status, and that billing changes go to a person.
- Transfer list: add your on-call engineer and a billing contact.
- Website chat: add the assistant to your app or website (website chat).
Refunds and credits always need a person. Compare approaches on AI receptionist vs website chatbot.
SaaS AI Support Assistant: questions
Is it available now?
No. The SaaS Support Assistant is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the SaaS Support Assistant is ready.
Can it answer from our help center?
Yes. Import your help articles into the knowledge base and approve them, and it answers from those.
Can it open tickets?
Can it change a customer's plan or issue a credit?
No. Billing changes, refunds and credits go to a person.
Can it file bug reports in Jira or Linear?
Can customers reach it from inside our product?
You can add the website chat widget to any page you control.