Multilingual AI Receptionist
Planned — not yet availableRingMind Multilingual Receptionist Brain · on the roadmap
For businesses whose callers speak more than one language. It is planned to greet callers and handle the conversation in the caller's language, using the same business details and knowledge.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your business details and knowledge, and add staff who speak your callers' languages as transfer targets; each assistant uses one language you choose in its settings, and switching language per caller isn't available yet.
What it's planned to handle
Answers in the caller's language.
- Detects the caller's language and continues the conversation in it
- Answers questions from the business's approved knowledge in each supported language
- Takes messages and records the caller's preferred language for the callback
- Transfers callers to staff who speak their language when available
What you'd fill in
- Languages your callers commonly speak
- Staff who speak each language and can take transfers
- Greeting wording for each language
- Business details and knowledge to answer from
Questions it's meant for
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Callers speak more than one language
In many communities a share of callers would rather speak Spanish, French, Mandarin or another language. If the person who answers can't follow them, the call ends without help, and the business may never know why.
How the planned Multilingual Receptionist is meant to work
The planned assistant would detect the caller's language and continue in it, answer from your approved knowledge in each supported language, record the caller's preferred language with every message so the callback is in the right language, and transfer callers to staff who speak it when available. You would choose the languages and greeting wording. This assistant is planned and not available yet.
Use RingMind for this today
You can start with the General Business Receptionist, with one clear limit: each assistant uses the one language you choose in its settings and doesn't switch per caller.
- Business details and knowledge: fill in your details and approved FAQs as usual (knowledge base help).
- Transfer list: add staff who speak your callers' languages, up to five, and note in each name or in the instructions which language they speak (transfers).
- Additional instructions: tell it to offer a transfer to a staff member who speaks the caller's language, and to note the preferred language in any message it takes.
- Testing: try conversations in the languages your callers use in the playground before you publish (testing help).
- Numbers: the assistant answers a RingMind number for the US or Canada.
Test carefully, since templates and their tests are written in English. See call transfers.
Multilingual AI Receptionist: questions
Is it available now?
No. The Multilingual Receptionist is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the Multilingual Receptionist is ready.
Can I choose which languages it speaks?
You can choose one language per assistant: English, Spanish, French, Portuguese (Brazil), German or Italian. Switching language per caller isn't available yet, so test with your callers' languages before publishing.
Can it transfer callers to staff who speak their language?
Yes. Add those staff to the transfer list and describe in its instructions who speaks which language.
Will my knowledge base need translating?
Today the assistant answers from the knowledge you add. How the planned assistant handles each language will be confirmed before it's released.
Can it answer numbers in other countries?
No. Numbers are available for the US and Canada only.
Is there a translated website?
Not yet; RingMind's pages are in English.