Dispatch AI Assistant
Planned — not yet availableRingMind Dispatch Assistant Brain · on the roadmap
For towing, courier, field-service and transport operators whose dispatchers are juggling radios and phones at once. It is meant to take structured job intake and route urgent jobs to the dispatcher on duty.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your service area and the job details you need in its instructions, add your dispatchers as transfer targets, and connect Airtable or Asana so job requests are recorded for assignment.
What it's planned to handle
Dispatch intake and routing.
- Collects job details: pickup location, destination, what's needed and when
- Flags urgent jobs such as roadside breakdowns in unsafe locations and transfers them to dispatch
- Creates a job record in the connected work system for dispatch to assign
- Takes driver and customer messages for the dispatcher with urgency marked
What you'd fill in
- Services you dispatch and your service area
- What counts as an urgent job
- Dispatchers on duty who take transfers
- The information every job needs before it can be assigned
Questions it's meant for
Rules it would follow
- If someone is stranded in an unsafe spot or anyone is hurt, tell them to call 911 first.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Dispatchers juggle too much at once
Towing, courier and field-service dispatchers run radios, drivers and phones at the same time. A new job call that arrives mid-conversation either waits or gets taken down in a hurry with the pickup address missing. Every missing detail means a callback before a truck or driver can leave.
How the planned Dispatch Assistant is meant to work
The planned assistant would collect the pickup location, destination, what's needed and when, flag urgent jobs such as breakdowns in unsafe spots and transfer them to the dispatcher on duty, create a job record for dispatch to assign, and take driver and customer messages with urgency marked. If someone is stranded somewhere unsafe or hurt, it would tell them to call 911 first. This assistant is planned and not available yet.
Use RingMind for this today
The General Business Receptionist can take structured job intake now:
- Business details: add the services you dispatch and your service area.
- Additional instructions: list the details every job needs before it can be assigned, what counts as urgent, and the 911 safety instruction.
- Transfer list: add up to five dispatchers who take urgent transfers (transfers).
- Connected tools: connect Airtable or Asana so job requests are recorded for assignment, Microsoft Teams to alert the team, or n8n to start your own workflow (integrations help).
- Knowledge base: add FAQs about coverage, typical arrival times you're comfortable stating, and what to do while waiting.
It answers every call that reaches it. With Ring my team on the number, your dispatchers' phones ring first and the assistant answers if nobody picks up. See call transfers.
Dispatch AI Assistant: questions
Is it available now?
No. The Dispatch Assistant is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the Dispatch Assistant is ready.
Can it create job records today?
Can it assign jobs to drivers?
No. It records the job and your dispatcher assigns it.
What does it do in an emergency?
Instruct it to tell anyone hurt or stranded somewhere unsafe to call 911 first, then transfer to a dispatcher or take an urgent message.
Can drivers leave messages for dispatch?
Yes, drivers can call or text the same number, and it takes messages with urgency marked.
Can it answer only when dispatch is busy?
Yes. Choose Ring my team in the number's call handling: up to five phones ring for 10 to 60 seconds, and if nobody answers the assistant takes the call.