Calls don't stop at closing time
Customers call when they have the problem, not when you're open. After hours, most small businesses send those calls to voicemail. Some callers leave a message with half the details, some hang up and call someone else, and the team starts the next morning by playing back recordings and guessing which ones matter.
How it works in RingMind
- Choose an assistant for your industry in the Brain Marketplace and fill in your business details: opening hours, services, address and how you handle requests.
- Add what callers ask about in the Knowledge Base: FAQs, pages from your website that you review, or .txt and .md documents.
- Publish and test the assistant with the automatic tests and the chat playground.
- Get a RingMind number in Phone Numbers and connect it to the assistant. From then on, the assistant answers every call on that number, at any hour.
- Turn on Take a message so it can record messages for your team.
What the assistant does after hours
- Tells callers your opening hours and answers questions from your approved knowledge.
- Takes a message with the caller's name, the best number to reach them, the reason for the call and how urgent it is, then reads the details back.
- Sends urgent messages to your team by email (each team member chooses their notification settings) and shows every message in the dashboard.
- Books appointments if you've connected a calendar. See AI appointment booking.
- Puts callers through to someone on your transfer list if you've added one.
What it won't do
- It won't pretend to be a person. Every assistant says it's an AI when asked.
- It won't make up prices, availability or policies that aren't in its instructions or knowledge base. If it doesn't know, it offers to take a message.
- It won't take card numbers, bank details or passwords.
- If a caller describes a life-threatening emergency, it tells them to hang up and call 911. Some industry assistants have extra safety rules too. The plumbing assistant, for example, tells a caller who smells gas to leave the building first.
The next morning
Open Calls & Messages to see what came in overnight. Each call has a transcript, each message shows its urgency, and you can turn a message into a task in one click and mark it done when it's handled. Conversations shows each caller's full history in one timeline.
Limits to know
- The assistant answers calls on a RingMind number: US and Canada, local or toll-free. Moving an existing number to RingMind (porting) isn't available yet.
- There are no time-of-day rules. The assistant answers every call on the number during the day as well, so add your team to the transfer list for callers who need a person.
- Your plan includes a set number of AI minutes. Minutes beyond that are charged at your plan's rate, and the owner can set a monthly cap. See pricing and billing.