Returns AI Assistant
Planned — not yet availableRingMind Returns Assistant Brain · on the roadmap
For online stores that want return requests handled consistently against their policy. It is meant to check eligibility, start the return request and keep refunds in the hands of staff.
Available to use today
E-commerce Customer AI Support
Use E-commerce Customer Support with your returns policy filled in; it explains the policy and takes return requests with the order number, name, email and reason as messages for your team to process.
What it's planned to handle
Starts and tracks return requests.
- Verifies the customer against the order before discussing a return
- Checks the request against the returns window and condition rules in the store's policy
- Collects the items, reason and preferred outcome (exchange or refund) and opens a return request for the team
- Explains how to send the item back and what happens next
- Passes every refund, store-credit or exception request to a person for approval
What you'd fill in
- Returns window and item condition rules
- Items that can't be returned
- How customers send items back
- Exchange versus refund options
- Who approves refunds and exceptions
Questions it's meant for
Rules it would follow
- Never issue, promise or confirm a refund; refunds always go to a person for approval.
- Verify the customer against the order before discussing any order details.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Returns need consistency
Return requests are where customers are most likely to be unhappy and where staff are most tempted to make exceptions. Handling them consistently against your written policy keeps things fair, and keeping refunds with a person protects your margins.
How the planned Returns Assistant is meant to work
The planned assistant would verify the customer against the order, check the request against your returns window and condition rules, collect the items, reason and preferred outcome, open a return request for your team and explain how to send the item back. Every refund, store credit or exception would go to a person for approval; it would never issue or promise a refund. This assistant is planned and not available yet.
Use RingMind for this today
E-commerce Customer Support already explains your policy and collects return requests:
- Business details: fill in your returns policy, including the window, condition rules and items that can't be returned.
- Knowledge base: add FAQs for how to send items back, exchange versus refund options and what to do with damaged items (knowledge base help).
- Additional instructions: ask it to collect the order number, name, email, item and reason with every return request, and to say clearly that a team member reviews refunds.
- Transfer list: add the person who approves exceptions.
- Messaging: turn on SMS and WhatsApp, which suits customers who want to send a photo of a damaged item.
Each request arrives as a message for your team, who process it in your store. It can check order status through Shopify after verifying the customer, but anything involving money stays with a person. See support for online stores.
Returns AI Assistant: questions
Is it available now?
No. The Returns Assistant is planned and not available yet. You can use the E-commerce Customer Support today, and you can join early access to hear when the Returns Assistant is ready.
Can it approve a refund?
No. Refunds, store credit and exceptions always go to a person for approval.
Can it tell customers when their refund will arrive?
It can explain your usual refund timing from your policy. For a specific refund it takes a message for your team; refunds themselves are never processed by the assistant.
Can customers send photos of damaged items?
Customers can send pictures by MMS or WhatsApp, and they appear in your inbox for your team to review.
Can it open a ticket in our help desk?
If you connect Zendesk and enable ticket creation, requests can become tickets; otherwise they're messages in RingMind.