Online Store AI Assistant
Planned — not yet availableRingMind Online Store Assistant Brain · on the roadmap
For small online shops that get the same store questions every day by phone, text and WhatsApp. It is meant to answer them from the store's own policies so the owner can focus on orders.
Available to use today
E-commerce Customer AI Support
Use E-commerce Customer Support with your shipping and returns policies filled in and your store FAQs added as approved knowledge; it answers store questions and takes order-specific requests as messages for your team.
What it's planned to handle
Product and store questions for online shops.
- Answers questions about shipping times, shipping destinations and delivery options
- Explains payment methods, discount code rules and gift card terms from the store's policies
- Answers basic product and stock questions using the store's catalog
- Takes order-specific questions as messages with the order number and contact details
What you'd fill in
- Shipping policy and destinations
- Returns and exchange policy
- Accepted payment methods and discount rules
- Support hours and contact email
- The product categories you sell
Questions it's meant for
Rules it would follow
- Never ask for a full card number or security code.
- Do not promise stock or delivery dates that are not in the store's details.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
The same questions every day
Small online stores answer a handful of questions over and over: do you ship here, how long does it take, why isn't my code working, is that size back. Each one takes a minute, but together they eat the time the owner needs for packing orders and running the shop.
How the planned Online Store Assistant is meant to work
The planned assistant would answer shipping, payment, discount and gift card questions from your store policies, answer basic product and stock questions from your catalog, and take order-specific questions as messages with the order number. It would never ask for a full card number or security code, and wouldn't promise stock or delivery dates that aren't in your details. This assistant is planned and not available yet.
Use RingMind for this today
E-commerce Customer Support is built for this and you can set it up now:
- Business details: fill in your shipping policy and destinations, returns policy, accepted payment methods, support hours and contact email.
- Knowledge base: add FAQs for discount code rules, gift cards and your product categories, or import your store's FAQ page and approve the sections you want used (knowledge base help).
- Additional instructions: note anything specific, such as which items ship separately.
- Messaging: turn on SMS and WhatsApp so customers can message the same assistant (SMS and WhatsApp).
- Transfer list: add up to five people for callers who need a person.
Without a connected store, questions about a specific order become messages for your team; with Shopify connected (Beta), E-commerce Customer Support can check an order after the customer's email or phone matches it. See support for online stores.
Online Store AI Assistant: questions
Is it available now?
No. The Online Store Assistant is planned and not available yet. You can use the E-commerce Customer Support today, and you can join early access to hear when the Online Store Assistant is ready.
Can it look up a customer's order?
Not today. E-commerce Customer Support takes the order number and contact details as a message so your team can reply.
Can it answer stock questions?
Only from the details and approved knowledge you add. It doesn't read live stock levels, so it won't promise availability that isn't in your knowledge.
Will it take payment details?
No. It never asks for card numbers or security codes.
Can customers reach it on WhatsApp?
Yes, once you connect WhatsApp to your RingMind number. Replies are free-form for 24 hours after the customer's last message (details).
Can I use my website chat too?
Yes, assistants can answer a website chat widget. See AI website chat.