IT Helpdesk AI Assistant
Planned — not yet availableRingMind IT Helpdesk Assistant Brain · on the roadmap
For internal IT teams and managed service providers handling employee support requests. It is meant to do first-line triage and make sure every request becomes a properly filled-in ticket.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your IT guides as approved knowledge, connect Jira Service Management or ServiceNow so it can open requests and check their status, and add your on-call engineer as a transfer target for outages.
What it's planned to handle
First-line IT support and ticket creation.
- Collects the requester's name, team, device and a clear description of the problem
- Walks through approved first-line fixes from the IT knowledge base, such as reconnecting to Wi-Fi or restarting a device
- Creates a ticket in the connected service desk with priority based on impact
- Checks the status of an existing ticket for the person who raised it
- Treats outages affecting many people or suspected security incidents as urgent
What you'd fill in
- Approved troubleshooting guides
- Priority rules (what counts as urgent)
- Which service desk holds your tickets
- On-call contacts for outages and security incidents
- Support hours
Questions it's meant for
Rules it would follow
- Never ask for or accept a password, recovery code or one-time code.
- Never reset accounts or change access; those go to the IT team.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
First-line support takes the most time
Internal IT teams and managed service providers spend much of their day on requests that start with incomplete details: "my laptop is broken." Getting the device, the team and a clear description takes a conversation, and requests raised by phone often never become proper tickets.
How the planned IT Helpdesk Assistant is meant to work
The planned assistant would collect the requester's name, team, device and a clear description of the problem, walk through approved first-line fixes from your IT knowledge base, create a ticket with priority based on impact, check the status of an existing ticket and treat outages or suspected security incidents as urgent. It would never ask for passwords or one-time codes and never reset accounts or change access. This assistant is planned and not available yet.
Use RingMind for this today
You can set up the General Business Receptionist as a helpdesk line now:
- Knowledge base: add your approved troubleshooting guides, such as VPN, Wi-Fi and printer fixes, as FAQs or .txt/.md documents (knowledge base help).
- Connected tools: connect Jira Service Management or ServiceNow so it can open requests and check their status (integrations help).
- Additional instructions: describe your priority rules, the details every request needs, and that it must never ask for passwords or codes.
- Transfer list: add your on-call engineer for outages and security incidents.
- Business details: add your support hours and how employees reach IT out of hours.
Account resets and access changes stay with your IT team. See call transfers.
IT Helpdesk AI Assistant: questions
Is it available now?
No. The IT Helpdesk Assistant is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the IT Helpdesk Assistant is ready.
Can it create tickets today?
Yes, with Jira Service Management, ServiceNow or Zendesk connected and ticket creation enabled. These integrations are in Beta.
Can it reset a password?
No. It never asks for passwords or codes and never changes accounts or access.
Can employees check a ticket's status?
With Jira Service Management or ServiceNow connected, it can check request or incident status; Jira Service Management checks the caller's email on the request first.
Can it answer from our Confluence pages?
Connect Confluence and enable its search tool to answer from approved spaces, or add guides to the knowledge base.
What about outages?
Instruct it to treat outages affecting many people as urgent and transfer to your on-call engineer, or take an urgent message.