With WhatsApp connected, customers can message your business on WhatsApp and your assistant replies, just like texts.
Connecting WhatsApp
- Buy or choose one of your RingMind numbers.
- Open WhatsApp and choose Start WhatsApp sign-up.
- Log in with the Facebook account that manages your business. When asked for a phone number, enter your RingMind number and verify it.
- When Meta finishes, the number shows as Connected under Your WhatsApp numbers, usually within minutes.
Owners and admins can connect WhatsApp. If sign-up isn't available yet on your workspace, contact support.
Having the assistant reply
Connect the number to an assistant in Phone Numbers, and choose Answer SMS & WhatsApp on that assistant. See Turning it on.
The 24-hour window
WhatsApp rules, set by Meta:
- Customers can message you any time.
- You and your assistant can reply freely for 24 hours after the customer's last message.
- After 24 hours, or to message someone who hasn't written to you, you must send an approved template. See WhatsApp templates.
If you try to reply after the window has closed, RingMind tells you and doesn't send.
Where conversations appear
WhatsApp messages appear in Conversations with a WhatsApp label, alongside the same person's calls and texts.
Good to know
- A WhatsApp-only number can't take calls.
- Taking over pauses the assistant for WhatsApp too.