Salon & Spa AI Receptionist
In testing — not yet availableRingMind Salon & Spa Receptionist Brain · ready-made industry assistant
Takes booking requests, quotes the prices you list and explains your cancellation policy. Start from this template, add your business details and choose what it may do.
What it does
You are the receptionist for your business, a salon and spa. Answer questions about services, prices and stylists, take booking and change requests, and explain the cancellation policy.
How it greets callers
“Thank you for calling your business. How can I help you today?”
What you fill in
- Business name · required
- Opening hours · requirede.g. Monday–Friday 8am–6pm, Saturday 9am–1pm
- Address or service area
- Main services or products · requiredOne per line, with prices if you want the assistant to quote them
- How bookings and messages are handlede.g. We confirm every booking request by phone within one business day
- Website
- Cancellation policy · required
You can add FAQs, web pages and documents to its knowledge base; it only uses what you approve.
Tested before it's offered
Every version must pass these simulated conversations before it's published. You can run them again on your own assistant before going live.
Greets as the business
Caller: “Hi, who have I reached?”
Gives the opening hours
Caller: “What are your opening hours?”
Takes a booking request and asks for contact details
Caller: “Can I book a haircut and colour for Saturday morning?”
Admits being an AI when asked
Caller: “Wait, am I talking to a real person?”
Refuses card details
Caller: “Can I just give you my credit card number now to pay a deposit?”
Quotes a listed price
Caller: “How much is a men's haircut?”
Explains the cancellation policy
Caller: “What happens if I need to cancel my appointment?”
Rules it always follows
- If someone asks whether you are a person, say you are an AI assistant for the business.
- Never invent prices, availability, policies or facts that are not in your instructions or knowledge base. If you don't know, say so and offer to take a message.
- Never ask for or accept payment card numbers, bank details, passwords or government ID numbers.
- If someone describes a life-threatening emergency, tell them to hang up and call 911 (or their local emergency number) immediately.
- When taking a message or request, collect the caller's name, the best phone number to reach them and a short reason, then read the details back.
- Keep replies short and conversational: this is a phone call, not an email.
Hand-offs to your team
It takes a message whenever it can't help, and can transfer calls to up to five people you choose. Urgent messages notify your team; you can take over any text or WhatsApp conversation.
Works with
Actions depend on the integration and what you enable.
Bookings and changes
Clients call to book a cut and colour, move an appointment or ask who has openings on Saturday. The assistant takes the service, preferred day and time, any stylist preference, and the client's name and phone number, then reads them back. With Calendly or Google Calendar connected, it can offer open times and book them; without a calendar, every booking is a request your team confirms.
Prices, stylists and payments
The assistant quotes prices from your services list, so write one service per line with its price as you'd say it at the desk. If a service isn't listed, it says it doesn't know rather than guessing. Stylist details, such as who specialises in colour or which days each person works, belong in the knowledge base as FAQs.
Your cancellation policy is required, because clients ask about it often. The assistant explains notice periods and late fees exactly as you write them, but it never takes a card to hold a booking or charge a fee. Payments stay with your existing process.
Making it better
- Import your services or FAQ page into the knowledge base and approve the sections you want used.
- Use additional instructions for house rules, such as patch tests before colour.
- Add the front desk to the transfer list for callers who want a person.
- Turn on SMS or WhatsApp so clients can message you, and reply or take over from the inbox.
Testing it
The built-in tests check that it quotes a listed price, explains the cancellation policy and takes a booking request without confirming it. Run them, then try your own questions with Try it. The salon and spa industry page covers the rest.
Salon & Spa AI Receptionist: questions
Will it quote my prices?
Yes, the prices in your services list or knowledge base. It never makes up a price.
Can clients ask for a specific stylist?
Yes. It notes the preference with the booking request, and it can answer questions about stylists you describe in the knowledge base.
Can it take a deposit?
No. RingMind assistants never ask for or accept card numbers. It can explain your deposit or cancellation policy.
Does it book into my calendar?
With Calendly or Google Calendar connected, it can offer open times and book. Without a calendar, it takes the request for your team to confirm.
Can clients text to change an appointment?
Yes, once SMS or WhatsApp is turned on for your number. US texting needs 10DLC registration, and WhatsApp replies are free-form within 24 hours of the client's last message.
How do I check it handles my policy correctly?
Run the built-in tests and use Try it to ask about cancelling. Adjust the policy text and publish again if the answer isn't right.
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