Physical Therapy AI Receptionist
Planned — not yet availableRingMind Physical Therapy Receptionist Brain · on the roadmap
For physical therapy clinics juggling evaluations, recurring visits and referral questions. It is planned to handle the administrative side so clinicians can stay with patients.
Available to use today
Start from the Dental Office Receptionist, replace its dental details with your visit types and referral policy, connect your calendar, and add your front desk to the transfer list.
What it's planned to handle
Administrative scheduling for PT clinics.
- Books initial evaluations and recurring visits.
- Explains whether a referral is needed according to your clinic's stated policy.
- Answers questions about hours, location, what to wear and what to bring.
- Takes reschedule and cancellation requests and messages for therapists.
What you'd fill in
- Visit types and lengths
- Therapists and their schedules
- Your referral and paperwork requirements
- Insurance plans accepted
- What patients should wear and bring
Questions it's meant for
Rules it would follow
- Never give exercise, treatment or recovery advice, or say whether pain is normal.
- Do not ask for or record medical history; the reason for the visit is enough.
- For a fall, new severe pain or other emergency, tell the caller to call 911.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Evaluations, recurring visits and referral questions
Physical therapy clinics book initial evaluations, then many recurring sessions per patient. On top of that, new patients ask whether they need a referral and what to wear. Clinicians are with patients all day, and the front desk is handling arrivals, so the phone becomes a queue.
How the planned Physical Therapy Receptionist is meant to work
The Physical Therapy Receptionist is planned and not yet available. It is being designed to book initial evaluations and recurring visits, explain whether a referral is needed according to your clinic's stated policy, answer questions about hours, location, what to wear and what to bring, and take reschedule requests and messages for therapists. It would never give exercise, treatment or recovery advice, and would direct a fall or new severe pain to 911.
Use RingMind for this today
Start from the Dental Office Receptionist:
- Business details: replace the dental services with your visit types and lengths, and fill in Insurance accepted, hours and address.
- Knowledge Base: add approved FAQs for your referral and paperwork requirements, what to wear and bring, and your cancellation policy. See the Knowledge Base guide.
- Additional instructions: say that it never gives exercise or recovery advice or says whether pain is normal, that no medical history is recorded, and which situations go to 911.
- Connected tools: connect Google Calendar or Microsoft Outlook so it can book evaluations and visits.
- Transfer list: add your front desk, then turn on Transfer calls in Tools.
Messages for therapists arrive in Calls & Messages and can be turned into tasks. See virtual receptionist, or join early access for the dedicated assistant.
Physical Therapy AI Receptionist: questions
Is it available now?
Not yet. The Physical Therapy Receptionist is planned. Today you can adapt the Dental Office Receptionist for your clinic, and join early access for the dedicated version.
Can it tell patients whether they need a referral?
Yes, by explaining your clinic's stated policy from the knowledge base. It doesn't interpret insurance rules beyond what you write.
Can patients book several sessions at once?
With a connected calendar it can book each slot. If you prefer staff to set up a series, ask it to take the request as a message.
Will it give exercise advice?
No. It won't give exercise, treatment or recovery advice or say whether pain is normal; it takes a message for the therapist instead.
What if a patient has fallen or has severe new pain?
It tells them to hang up and call 911 if it sounds like an emergency. Add your clinic's wording to Additional instructions.