Order Tracking AI Assistant
Planned — not yet availableRingMind Order Tracking Assistant Brain · on the roadmap
For stores whose most common question is where an order is. It is meant to give order-status updates, but only after confirming the person asking is the customer who placed the order.
Available to use today
E-commerce Customer AI Support
Use E-commerce Customer Support with your shipping policy filled in; it explains delivery timelines and, with Shopify connected, checks an order after the customer's email or phone matches; otherwise it takes the order number, name and email for your team.
What it's planned to handle
Order-status updates after verification.
- Verifies the caller by matching the order number with the email or phone number on the order before sharing anything
- Gives order and fulfillment status from the connected store once the caller is verified
- Explains what each status means and the store's usual shipping timelines
- Takes a message for the team when an order looks delayed, lost or delivered but not received
What you'd fill in
- Shipping carriers and typical delivery times
- What customers should do if a package is late or missing
- Support hours and who handles delivery problems
- Which store platform holds your orders
Questions it's meant for
Rules it would follow
- Never share order details, addresses or status until the caller is verified against the order.
- Never change a shipping address or cancel an order; pass those requests to the team.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Where is my order?
For most online stores this is the single most common question, and it often arrives by phone, text and email at once from the same anxious customer. Answering it safely matters: an order status, address or delivery date should only go to the person who placed the order.
How the planned Order Tracking Assistant is meant to work
The planned assistant would first verify the caller by matching the order number with the email or phone number on the order, and only then give the order and fulfillment status from your connected store. It would explain what each status means and your usual shipping times, and take a message when an order looks delayed, lost or delivered but not received. It would never change an address or cancel an order. This assistant is planned and not available yet.
Use RingMind for this today
You can use E-commerce Customer Support now for the parts that don't need order data:
- Business details: fill in your shipping policy, carriers and typical delivery times.
- Knowledge base: add FAQs for what customers should do if a parcel is late, missing or marked delivered but not received (knowledge base help).
- Additional instructions: ask it to take the order number, name and email for any order-specific question and to tell the customer when your team usually replies.
- Transfer list: add the person who handles delivery problems.
- Messaging: turn on SMS and WhatsApp so customers can ask by text.
With Shopify connected (Beta), E-commerce Customer Support checks an order and its fulfillment status after the customer's email or phone matches; without it, it won't confirm any order status itself and your team replies from the messages it takes, which appear in your inbox and can become tasks. See support for online stores.
Order Tracking AI Assistant: questions
Is it available now?
No. The Order Tracking Assistant is planned and not available yet. You can use the E-commerce Customer Support today, and you can join early access to hear when the Order Tracking Assistant is ready.
Can it tell a customer where their order is today?
No. Today it explains your usual delivery times and takes the order number and contact details for your team to answer.
How will it verify customers when it's ready?
The plan is to match the order number with the email or phone number on the order before sharing any details.
Can it change a delivery address or cancel an order?
No. Those requests always go to your team, today and in the planned assistant.
What about packages marked delivered but missing?
Add your process to its knowledge base; it explains the steps and takes a message so your team can follow up.
Can customers ask by text?
Yes, E-commerce Customer Support can answer SMS and WhatsApp once messaging is turned on (details).