Medical Office AI Receptionist
Planned — not yet availableRingMind Medical Office Receptionist Brain · on the roadmap
For medical practices that want the front desk freed from routine scheduling and office calls. It is planned for administrative tasks only and never gives medical advice.
Available to use today
Start from the Dental Office Receptionist, replace its dental details with your providers, visit types and insurance list, and add your front desk to the transfer list.
What it's planned to handle
Administrative scheduling and office information only.
- Books, moves and cancels appointments using your scheduling rules.
- Answers office questions: hours, location, parking, insurance plans accepted and new-patient paperwork.
- Takes messages for prescription refill and records requests for staff to review.
- Directs anyone describing an emergency to call 911.
What you'd fill in
- Providers and the visit types each one sees
- Office hours, address and parking information
- Insurance plans you accept
- What new patients should bring
- Your process for refill and records requests
Questions it's meant for
Rules it would follow
- Never give medical advice, diagnose, recommend medication or dosages, or say whether symptoms are serious.
- If a caller describes chest pain, trouble breathing, severe bleeding or another emergency, tell them to call 911.
- Do not ask for or record medical history; the reason for the visit is enough.
- Never discuss test results or a patient's information with the caller.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
A front desk buried in routine calls
Medical practices field a steady stream of administrative calls: booking a physical, checking whether a plan is accepted, asking how to request a refill or records. Staff answer them between patients at the window, and callers often wait on hold for questions that take a minute to answer.
How the planned Medical Office Receptionist is meant to work
The Medical Office Receptionist is planned and not yet available. It is being designed for administrative tasks only: booking, moving and cancelling appointments under your scheduling rules; answering questions about hours, location, parking, insurance plans accepted and new-patient paperwork; and taking messages for refill and records requests for staff to review. It would never give medical advice, never ask for medical history, never discuss results, and would direct anyone describing an emergency to call 911.
Use RingMind for this today
Start from the Dental Office Receptionist, which already refuses to diagnose or recommend medication:
- Business details: replace the dental services with your providers and visit types, and fill in Insurance accepted, hours and address. Use the emergency policy field for what your practice tells callers after hours.
- Knowledge Base: add approved FAQs for parking, what new patients bring, and how refill and records requests work. See the Knowledge Base guide.
- Additional instructions: say that the reason for the visit is enough, that results and patient information are never discussed, and that refill requests are taken as messages.
- Connected tools: connect Google Calendar or Microsoft Outlook if appointments are booked there.
- Transfer list: add your front desk, then turn on Transfer calls in Tools.
The assistant handles office logistics, not clinical questions. See virtual receptionist, or join early access for the dedicated assistant.
Medical Office AI Receptionist: questions
Is it available now?
Not yet. The Medical Office Receptionist is planned. Today you can adapt the Dental Office Receptionist for administrative calls, and join early access for the dedicated version.
Will it give medical advice?
No. It won't diagnose, recommend medication or dosages, or say whether symptoms are serious. It offers an appointment or takes a message for staff.
What happens if a caller describes an emergency?
It tells them to hang up and call 911. Add the symptoms your practice treats as emergencies to Additional instructions.
Can it handle prescription refill requests?
It takes a message with the caller's name, number and the request for staff to review. It doesn't approve refills or discuss medication.
Will it ask patients for their medical history?
No. The template is instructed not to ask for or record medical history beyond the reason for the visit.
Does it connect to our practice management system?
Not today. It can book into a connected Google Calendar or Microsoft Outlook calendar, or take booking requests as messages.