Delivery Status AI Assistant
Planned — not yet availableRingMind Delivery Status Assistant Brain · on the roadmap
For couriers, local delivery services and businesses that deliver their own goods. It is meant to answer where-is-my-delivery calls once the caller is verified, and capture delivery problems for dispatch.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your delivery areas, windows and missed-delivery policy in its knowledge; it answers those questions and takes status requests and delivery problems as messages for your team.
What it's planned to handle
Delivery updates for customers.
- Verifies the caller with the delivery reference and the name or phone number on the delivery
- Gives the delivery status from the connected system after verification
- Takes delivery instructions such as gate codes or a safe place to leave a parcel, for dispatch to confirm
- Records missed, damaged or missing deliveries as messages for the team
What you'd fill in
- Delivery areas and delivery windows
- What happens after a missed delivery
- How customers report damaged or missing items
- Where delivery records are kept
Questions it's meant for
Rules it would follow
- Never share delivery addresses, times or driver details until the caller is verified.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Delivery questions come in waves
Couriers and businesses that deliver their own goods get a rush of calls every delivery day: is it still coming, can you leave it next door, the driver left a card. Each call is short, but dispatch can't take them while managing drivers, and delivery details should only go to the right person.
How the planned Delivery Status Assistant is meant to work
The planned assistant would verify the caller with the delivery reference and the name or phone number on the delivery, give the status from your connected system after verification, take delivery instructions such as gate codes for dispatch to confirm, and record missed, damaged or missing deliveries for your team. It would never share addresses, times or driver details before verification. This assistant is planned and not available yet.
Use RingMind for this today
The General Business Receptionist can take the pressure off dispatch now:
- Business details: add your delivery areas and delivery windows.
- Knowledge base: write FAQs for what happens after a missed delivery, how to rebook, and how to report damaged or missing items (knowledge base help).
- Additional instructions: ask it to take the delivery reference, name and number with any status request or delivery instruction, and not to confirm any delivery details itself.
- Transfer list: add a dispatcher for urgent problems.
- Messaging: turn on SMS and WhatsApp so customers can message instead of calling (SMS and WhatsApp).
Status requests and problems arrive as messages with urgency marked, which your team can turn into tasks. It doesn't read your delivery system today. See the SMS text assistant page.
Delivery Status AI Assistant: questions
Is it available now?
No. The Delivery Status Assistant is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the Delivery Status Assistant is ready.
Can it tell customers where their delivery is?
Not today. It answers general delivery questions and takes status requests as messages for your team.
Can it record delivery instructions?
Yes, as a message for dispatch to confirm, or as an Airtable record if you connect it.
How will it protect delivery details?
The planned assistant would verify the caller with the delivery reference and the name or number on the delivery before sharing anything.
Can it send delivery update texts?
No. Automatic texts aren't available; it replies to customers who get in touch.
Can customers report damage with a photo?
Yes, by MMS or WhatsApp. Pictures appear in your inbox.