Appointment AI Assistant
Planned — not yet availableRingMind Appointment Assistant Brain · on the roadmap
For any business that lives by its booking calendar and loses time to calls that only exist to book, move or confirm a slot. It is planned to handle the whole booking conversation from start to finish.
Available to use today
General Business AI Receptionist
Start from the General Business Receptionist, list your services and booking rules in its instructions, connect your calendar so it can offer and book open times, and add your front desk to the transfer list.
What it's planned to handle
Books, moves and confirms appointments.
- Checks your calendar and offers real open times that match the service the caller wants.
- Books the appointment and repeats the date, time and location back to the caller.
- Moves or cancels existing appointments according to your notice policy.
- Answers the questions people ask before booking, like how long a visit takes and what to bring.
- Takes a message when a request falls outside your booking rules.
What you'd fill in
- Your services and how long each one takes
- Booking rules such as buffer time, earliest and latest slots and how far ahead people can book
- Your cancellation and rescheduling policy
- What to tell people before they arrive: parking, paperwork, what to bring
- Who to transfer to for requests the assistant can't handle
Questions it's meant for
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Calls that only exist to book a slot
For salons, studios, clinics' front desks and service businesses, a large share of calls are about the calendar: is Thursday free, can I move next week, how long does the first visit take. Each one is short, but together they pull someone away from the customer in front of them, and calls that ring out often turn into bookings elsewhere.
How the planned Appointment Assistant is meant to work
The Appointment Assistant is planned and not yet available. It is being designed to handle the full booking conversation: check your calendar for real open times that fit the service, book and repeat the details back, move or cancel appointments within your notice policy, answer pre-visit questions, and take a message for anything outside your rules.
Use RingMind for this today
Set up the General Business Receptionist with a connected calendar:
- Business details: list each service with how long it takes in Main services or products, plus your opening hours and address.
- How bookings and messages are handled: state your buffer times, how far ahead people can book, and your cancellation and rescheduling policy.
- Knowledge Base: add approved FAQs for parking, paperwork and what to bring. See the Knowledge Base guide.
- Connected tools: connect Calendly, Google Calendar or Microsoft Outlook, then enable the availability and booking tools on the assistant and publish. See integrations.
- Transfer list: add your front desk so callers with unusual requests can reach a person.
Today's calendar tools check availability and create bookings; moving or cancelling an existing appointment is taken as a message for your team. Read more about AI appointment booking, and join early access to hear when the dedicated assistant is ready.
Appointment AI Assistant: questions
Is it available now?
Not yet. The Appointment Assistant is planned. Today you can use the General Business Receptionist with a connected calendar, and join early access for the dedicated version.
Which calendars can it book into today?
Calendars connected through the Calendly, Google Calendar and Microsoft Outlook integrations, which are in Beta. Without one connected, it takes booking requests as messages.
Can it reschedule or cancel appointments?
Not directly today. It takes reschedule and cancellation requests as messages so your team can make the change. Handling them end to end is part of the planned assistant.
Will it double-book me?
It offers times from the connected calendar's availability. Check the first few bookings after you connect, as the integrations are still in Beta.
Does it send reminders?
The assistant doesn't make outbound calls. Calendly sends its own booking confirmations when you book through it.
Can customers book by text?
Yes, once you turn on Answer SMS & WhatsApp for the assistant. US texting needs carrier registration first; see SMS and WhatsApp.