Customer Reactivation AI Assistant
Planned — not yet availableRingMind Customer Reactivation Assistant Brain · on the roadmap
For businesses running win-back campaigns to past customers who opted in to hear from them. It is meant to handle the calls and texts those customers send in reply; calling or texting them first is not available.
Available to use today
General Business AI Receptionist
Use the General Business Receptionist with your offer details as approved knowledge and HubSpot or Salesforce connected to recognize past customers; it answers the calls and texts customers send in, as the assistant doesn't place outbound calls or send automatic follow-up texts.
What it's planned to handle
Re-engages past customers who opted in.
- Recognizes returning customers from the connected CRM when they reply
- Explains the offer or update the campaign was about, using approved details
- Books a return visit or service, or passes the customer to the team
- Records opt-out requests so the customer isn't contacted again
What you'd fill in
- The current offer or campaign details
- Services past customers can book again
- How opt-out requests are handled
- Who takes over when a customer wants to talk to a person
Questions it's meant for
Rules it would follow
- Honor every opt-out request immediately and record it.
- Only discuss offers that are in the approved campaign details.
How assistants are released
Each RingMind assistant ships with its own instructions, safety rules and a test suite, and is offered only once every test passes. Join early access to hear when this one is ready.
Tools it would work with
Win-back campaigns create replies
When you send a win-back offer to past customers who opted in, the replies come back by phone and text, often outside office hours. Those customers are ready to rebook right then, and a slow answer can lose them again.
How the planned Customer Reactivation Assistant is meant to work
The planned assistant would recognize returning customers from your connected CRM when they reply, explain the offer from approved campaign details, book a return visit or pass the customer to your team, and record opt-out requests immediately so nobody is contacted again. It handles the calls and texts customers send in; calling or texting them first isn't available. This assistant is planned and not available yet.
Use RingMind for this today
You can answer campaign replies with the General Business Receptionist:
- Knowledge base: add the current offer, its terms and end date as approved FAQs, and remove them when the campaign ends (knowledge base help).
- Connected tools: connect HubSpot or Salesforce to recognize past customers, and Calendly if you want return visits booked.
- Additional instructions: tell it to discuss only offers in its knowledge and to take every opt-out request as a message for your team to record.
- Transfer list: add the people who should take over when a customer wants a person.
- Messaging: turn on SMS and WhatsApp so customers can reply by text (SMS and WhatsApp).
It doesn't place outbound calls or send automatic follow-up texts; your campaign is sent by your own tools. See the SMS text assistant page.
Customer Reactivation AI Assistant: questions
Is it available now?
No. The Customer Reactivation Assistant is planned and not available yet. You can use the General Business Receptionist today, and you can join early access to hear when the Customer Reactivation Assistant is ready.
Can it send the campaign for me?
No. The assistant doesn't place outbound calls or send campaign texts. It answers customers who reply.
How are opt-out requests handled today?
Instruct it to take each opt-out as a message so your team can record it in your own systems and stop contacting that customer.
Can it book a returning customer?
Yes, if you connect a calendar such as Calendly or Google Calendar.
Can I message customers on WhatsApp first?
Your team can send an approved WhatsApp template from RingMind; the assistant itself doesn't start conversations (details).
Will it make up offers?
It answers only from your approved knowledge, so keep the current offer there and remove expired ones.